Shipping & Returns Policy
Shipping policy
At VibrantMex, we strive to process and ship your order as quickly as possible. Here are the details of our shipping policy:
Order Processing:
- Orders are generally processed within 1-3 business days.
- For customized items, processing time may be 3-5 business days.
Shipping Times:
- Shipping times vary depending on the destination and the shipping method chosen at checkout.
- Estimated delivery times will be provided during the checkout process.
Shipping Rates:
- Shipping rates are calculated based on the destination, weight, and dimensions of the products in your order.
- Free shipping is available for orders over $100 within the continental United States.
- Exact shipping costs will be calculated and displayed at checkout.
Order Tracking:
- Once your order has been shipped, you will receive an email with tracking information.
International Shipping:
- Currently, we primarily ship within the United States.
- For international shipping inquiries, please contact us at iinfo@vibrantmex.com.
Damaged or Lost Items:
- If your package arrives damaged or is lost during shipping, please contact us within 7 days of the expected delivery date at info@vibrantmex.com. We will do our best to resolve the issue promptly.
Please note that VibrantMex is not responsible for any customs fees, import taxes, or duties that may be incurred for international shipments. These fees are the responsibility of the recipient.
For any questions about shipping, please don't hesitate to contact us at info@vibrantmex.com.
Refund policy
To initiate a return, please contact us at info@vibrantmex.com with your order number and the reason for the return. We will provide you with specific return instructions and the appropriate return address. Please do not send any returns without contacting us first, as the return address may vary depending on the product and your location.
Return shipping costs are the responsibility of the customer unless the item is defective or was sent in error. In these cases, we will cover the cost of return shipping.