Frequently Asked Questions (FAQ)
Orders and Payments:
Q: How can I place an order?
A: Simply browse our store, select the products you want, and proceed to checkout. We accept various payment methods, including credit cards and PayPal.
Q: Is it safe to buy from your website?
A: Yes, we use industry-standard encryption technology to protect your personal and payment information.
Shipping and Delivery:
Q: How long does it take for my order to arrive?
A: Delivery times vary depending on your location, but typically orders are processed within 1-3 business days, and delivery takes an additional 3-7 days.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. We're working on expanding our services internationally in the future.
Returns and Exchanges:
Q: What is your return policy?
A: We accept returns within 30 days of purchase. The item must be unworn and in its original packaging.
Q: How do I initiate a return?
A: Contact us through our customer service email with your order number and reason for return. We'll provide detailed instructions.
Products and Care:
Q: How should I care for my VibrantMex t-shirt?
A: We recommend machine washing in cold water with similar colors. Tumble dry on low heat or hang to dry. Do not use bleach.
Q: Are your products sustainable?
A: Yes, our t-shirts are made from 100% sustainable cotton, and we use ethical production practices.
Huichol Art and Designs:
Q: What is Huichol art?
A: Huichol art is a traditional form of Mexican art created by the Wixárika people, known for its colorful designs and spiritual symbolism.
Q: Are VibrantMex designs authentic?
A: Our designs are inspired by traditional Huichol art but are contemporary creations that respect and celebrate this rich artistic tradition.
Q: How can I place an order?
A: Simply browse our store, select the products you want, and proceed to checkout. We accept various payment methods, including credit cards and PayPal.
Q: Is it safe to buy from your website?
A: Yes, we use industry-standard encryption technology to protect your personal and payment information.
Shipping and Delivery:
Q: How long does it take for my order to arrive?
A: Delivery times vary depending on your location, but typically orders are processed within 1-3 business days, and delivery takes an additional 3-7 days.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. We're working on expanding our services internationally in the future.
Returns and Exchanges:
Q: What is your return policy?
A: We accept returns within 30 days of purchase. The item must be unworn and in its original packaging.
Q: How do I initiate a return?
A: Contact us through our customer service email with your order number and reason for return. We'll provide detailed instructions.
Products and Care:
Q: How should I care for my VibrantMex t-shirt?
A: We recommend machine washing in cold water with similar colors. Tumble dry on low heat or hang to dry. Do not use bleach.
Q: Are your products sustainable?
A: Yes, our t-shirts are made from 100% sustainable cotton, and we use ethical production practices.
Huichol Art and Designs:
Q: What is Huichol art?
A: Huichol art is a traditional form of Mexican art created by the Wixárika people, known for its colorful designs and spiritual symbolism.
Q: Are VibrantMex designs authentic?
A: Our designs are inspired by traditional Huichol art but are contemporary creations that respect and celebrate this rich artistic tradition.